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7/02/2002
14:04:57
CD-RW Has disappeared from XP

Right then. Here's one for you, put the kettle on....

I have a Lite-On 24x 10x 40x and an LG DVD drive. I've been playing about with different types of CD recording utility. Everything was working fine until I uninstalled sodding easy CD creator 5 Plat edition. The lite-on drive has ceased functioning in windows. It's recoginsed by the BIOS. But, WinXP Device Manager says:-

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Cheers XP!! Uninstallation of the drive doesn't help, neither does changing the IDE location (0:1, 1:0, 1:1).

I've tried reinstalling easy cd but that doesn't sort it. I've been to Microsoft.com and read and executed the information contained in (Q314060) "CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP". That was no use either!!

The DVD drive still works fine, as that uses the same drivers as the writer I think that it has something to do with the registry.

Help me please as I have about 3 days before my ADSL fills my hard drive!!!!

P.S. Nero is the best CD-RW software out there!!


window.google_render_ad();
wes

9/12/2002
21:17:57
RE: CD-RW Has disappeared from XP

have same problem find a fix yet I haven't had any luck


Chalky

11/11/2002
03:08:33
RE: CD-RW Has disappeared from XP: SOLVED.

I had similar problem on Win2000: after install NERO 5.5 Packet Writer (Samsung-only edition) my CD-R/W device went to code-31 (Windows has disabled). I searched the web & found out from http://www.hauppauge.com/html/pvrfaq.htm that there are 2 reg keys that screw the device, I removed them both and re-scaned for PnP (or rebooted) after removing the device & all was well. The keys are: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325 -11CE-BFC1-08002BE10318} - "Upperfilters" and "Lowerfilters".

Good luck.




MikeH

11/22/2002
23:30:38
RE: CD-RW Has disappeared from XP

Thanks, Chalky
Had disappearing CD-RW and CD-Rom. Error code 39. That fix you found worked great.


Tiffany

11/23/2002
20:03:57
RE: CD-RW Has disappeared from XP

This fix really works! I work in Tech support and was helping out a customer w/ the same issue. We tried just about everything and just when we were about to format/reinstall windows, I came across this very helpful article. It really works! -Thank you


Lucky



11/28/2002
03:45:05
RE: CD-RW Has disappeared from XP

AAAAAAAAAH!

Beautiful.. i just stumbled over this one. Has been without my cdrom for two months now, and was starting to clean my HD to reinstall the OS to get it back! now it works and i cant believe it. Thanks a lot!


alexopoulos george

11/28/2002
18:47:03
RE: CD-RW Has disappeared from XP

i delete them.then?



Chet



12/30/2002
21:21:15
RE: CD-RW Has disappeared from XP

I had the same problem. I love you all

Thank you


charles

1/04/2003
01:24:11
RE: CD-RW Has disappeared from XP

Chalky,
I am not a computer guy at all. Can you be more specific on how to remove these files?
I installed Windows XP and my HP CDRW did not work. I uninstalled it and bought the new software from HP and now my regular CD-Rom dosn't work.

Please Help!!!


david

1/04/2003
13:04:48
RE: CD-RW Has disappeared from XP

how do i do it



Charles



1/04/2003
16:08:14
RE: CD-RW Has disappeared from XP

1. Click on START button, the click on RUN
2. Enter REGEDIT and press enter
3. When REGEDIT starts, open up the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325 -11CE-BFC1-08002BE10318}
4. After clicking on {4D36E965-E325 -11CE-BFC1-08002BE10318} you should see two settings on the right-hand side:
"Upperfilters"
"Lowerfilters"
Click on each of them, press DELETE and click YES.

Then close REGEDIT, shutdown & restart your PC



Andy Moore

1/05/2003
06:12:30
RE: CD-RW Has disappeared from XP

I have the same problem, however I have tried this solution and it didn't work. Any other solutions without a re-install? Help!



??HELP??



1/05/2003
14:07:56
RE: CD-RW Has disappeared from XP

1. So before i do all those steps should i uninstall the (i have 2) drives.
2. After i went to regedit i found the folder that was necessary. Inside i found "LowerFilters" but i didn't find the "UpperFilters". I did find another file though that was called "LowerFilters_1". Both of these files are the only ones that were the type REG_MULTI_SZ. What should i do?
(i have a dvd and a cdrw drive).


CommGuru

1/07/2003
19:50:52
RE: CD-RW Has disappeared from XP

Thanks a bunch. Found this while searching google for a solution as well.


CommGuru

1/07/2003
19:52:01
RE: CD-RW Has disappeared from XP

Also...anyone know what would cause this problem?


g1global

1/09/2003
19:23:02
RE: CD-RW Has disappeared from XP

the fix corrected my issue!!!!!

Message:
1. Click on START button, the click on RUN
2. Enter REGEDIT and press enter
3. When REGEDIT starts, open up the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325 -11CE-BFC1-08002BE10318}
4. After clicking on {4D36E965-E325 -11CE-BFC1-08002BE10318} you should see two settings on the right-hand side:
"Upperfilters"
"Lowerfilters"
Click on each of them, press DELETE and click YES.

Then close REGEDIT, shutdown & restart your PC


seems this is caused by the OS not seeing a driver or *.sys file not on your system might of been deleted>>>

thanks for the fix

g1global :)1:(


MORTA

1/11/2003
05:10:02
RE: CD-RW Has disappeared from XP

THANKS for this Q&A because I found this and
I resolved my problem!!
Mario - Italy
FUCK Easy CD Creator!!!!!


luca



1/11/2003
16:58:41
RE: CD-RW Has disappeared from XP

Thanks Charles I did what you said and it worked.
but in {4D36E965-E325 -11CE-BFC1-08002BE10318}it was only "lowerfilters" I deleted that and then I restarted and my dvd and cdw was back, Thanks again for your information.


Gopher

1/18/2003
12:12:24
RE: CD-RW Has disappeared from XP

I was at my wits end. I consider myself pretty savvy (not an expert) on my PC, but this problem was driving me crazy. Saw CDRW and DVD in BIOS, but not in XP. Could even boot to a CD. I was about to FDISK and reinstall OS, but this fixed it. Thanks everyone!

Gopher


Ziggy



1/19/2003
23:15:47
RE: CD-RW Has disappeared from XP

I had this same problem the other day while using sbc yahoo dsl software. I was getting disconnected everyday so I tried their repair center, which told me that my network settings had changed and to reset them. Well, I knew my settings were ok, but if it would help my connection, I figured i would give it a try. So I clicked ok, and boom, my cdrom stopped working, besides all my network connections disappeared, and I couldnt create a new connection. Needless to say, I had to reformat in the end.

I did the registry thing and the cdrom came back. I went back to the sbc yahoo software and tried it again to make sure it really was the problem, and sure enough, it knocked my cdrom out again.

So if any of you are using sbc yahoo, I recommend not installing that software,or deleting it and just make your own connection through the internet connection wizard.

btw, when I reported the problem to their tech support they were more than happy to tell me that it was all my fault, and that that could never happen using their software. Then they told me to delete the software. lol. Then I was told I must have a virus, that they went to school for this kind of thing(which I have too, blah blah blah) and that I should have never messed with the registry. :) I could go on, but I'm sure you've heard it all before.

I never had this problem before eventhough I had the easy cd creator installed for quite some time. In my case, it wasnt until I installed and used sbc yahoo dsl software that it happen to me.

Just thought i would pass this on.

zig


MOOCOW

1/20/2003
12:14:06
RE: CD-RW Has disappeared from XP

WHOO! This works! I had a new install of XP tweaked in just right, then I went to add CDRW software and BLAM! CDs all gone, even tried a USB CDRW... so the Registry Fix was the only solution after 3 hours of troubleshooting and preparing to reinstall windows XP ( again ) BIG THANKS to the people who discovered and shared this. - Mo0o0o0o0o0o0o!


Kerr McGee

1/21/2003
20:21:58
RE: CD-RW Has disappeared from XP

See? It's AIN'T always Microsoft's fault afterall. This is a VERY common occurence - one company's drivers stomping on another company's drivers - neither written my Microsoft.


John

1/22/2003
20:28:03
RE: CD-RW Has disappeared from XP

Thanks for the tip. I just today installed Nero burning software and then later noticed my cdrom drives were gone. Nero seems to be the problem, I deleted those keys and presto!


Psych101

1/23/2003
23:52:23
RE: CD-RW Has disappeared from XP

It worked!!! Thanks so much!


PeteyPab



1/24/2003
03:10:32
RE: CD-RW Has disappeared from XP

The method worked for me too!! Thank you so much. I also only removed "lowerfilters" and restarted. Both drives (CD-RW & DVD) are up and running now!


MikeD



1/28/2003
16:30:00
RE: CD-RW Has disappeared from XP

One of our customers called up (naturally frantic); his DVD and CD Burner was kicking out the 39 error code. The Registry fix worked perfectly!! As far as the source of the problem, I'm not sure...he had CD Creator 5, Platinum, installed.

Thanks for the help! !






Oz

1/31/2003
01:22:12
RE: CD-RW Has disappeared from XP

I have the same with easy cd and Nero with my plextor cdr and LG cd.. pls help.

The link seems to be dead!

Does anyone have a copy of the txt/html ?

fingers crossed ..

I was about to Format too//


Oz

1/31/2003
01:33:37
RE: CD-RW Has disappeared from XP

Ooops i didn't realise so many people had this problem.. just read more.. and hope i have now fixed the problem..

Cheerz


Kevin C.



1/31/2003
09:52:31
RE: CD-RW Has disappeared from XP

Easy CD Creator is gay. I want to say thanks to you guys for the solution.

I tried to install Easy CD Creator Platinum 5, but it didn't even work, then it messed up my drivers.
Remind me to thank Roxio "properly".
:-~


Chris Livesey

1/31/2003
19:49:16
RE: CD-RW Has disappeared from XP

For me it was PrimoDVD that did it.
Fixed thanks to you guys. I'm really grateful that there are people like the ones who have posted to this forum. You save people a lot of time and money.
THANKS!


gringo

2/02/2003
13:07:25
RE: CD-RW Has disappeared from XP

Hi,
Seems that the problem coming from Win XP cause I saw an LG CD Drive and a Aopen CD-RW doing the same thing under Nero.. and others on this forum with Nero et Easy CD .. probably another MS bug .. oups I mean feature..

Ciao..


David

2/06/2003
19:56:21
RE: CD-RW Has disappeared from XP

Excellent, I'm so happy to have my drive back again after the identical symtoms as everyone else here.

Thank you


Juggy



2/09/2003
16:39:18
RE: CD-RW Has disappeared from XP

Chalky,

Thank you so much I was not looking forward to the reinstall of the OS. Full respect to you friend.

Juggy.


Wils

2/10/2003
06:18:50
RE: CD-RW Has disappeared from XP

worked a treat, respect !!!


Andrea

2/12/2003
21:03:20
RE: CD-RW Has disappeared from Windows95

Hi dear Chalky or anybody,

I have Windows 95. I inserted a CD formatted with the Easy CD creator on another PC. I heard strange noise, than my CD drive dissappeared. I tried the method you suggested, but after Control, I do not Have Class, or the number you say. PLease advise if you can. I am a total layman, but I will carry out instructions.

Thanks
Andrea (Hungary)


Nick

2/13/2003
11:09:56
RE: CD-RW Has disappeared from XP

Andrea,

Generally, if you hear a noise before something just quits it indicates a hardware failure.

To check, go in the BIOS and check if you can still see the drive, if you can't, it's probably dead.

Since there are so many different manufactures I can't really tell you how to get to the BIOS on your computer (especially without knowing what it is). It should say on screen right when you turn it on, probably F1, F10, or DEL and it might be labeled "Setup" instead if BIOS. You're looking for four lines that could are labeled Primary Master, Primary Slave, Secondary Master, and Secondary Slave. The number of CD drives there should equal the number of CD drives you actually have.

Nick


Andrea

2/14/2003
11:04:01
RE: CD-R Has disappeared from Windows 95

Hi Nick,

I have an IBM 310 notebook. The only place I found BIOS is Control Panel/System/Devices.
I find Standard Dual PCI IDE Controller, and under that Primary IDE Controller (single fifo) and Secondary IDE Controller (single fifo). They both have yellow exclamation marks next to them. In properties, they both have this message: This device is not present, not working properly, or does not have all the drivers installed. See hardware documentation. (Error code 10).
Any suggestion what to do?
Andrea


Andrea



2/14/2003
16:30:27
RE: CD-R Has disappeared - problem solved

Hi,
Following the instructions on microsoft support (MS DOS Compatibility Mode Problems with PCI IDE Controllers), I deleted NOIDE value from Current Control Set/Services/VxD/IOS, and that  restored my CD drive. Thanks for putting me on the right track.

Andrea




Rockin_Kockin

2/19/2003
00:52:46
RE: CD-RW Has disappeared from XP

i have the same problem that my cd rom doesn't work but inside the registry i dont have 'upperfilters' or 'lowerfilters' but i got other ones but not those 2. My bios has the cd rom detected but winxp doesnt, what should i do?


jk

2/21/2003
01:07:50
RE: CD-RW Has disappeared from XP


This fixed worked for me the 1st time, but like a dope, I tried EZCD yet again. Well now after deleting it, my dead CDRW drive, yellowed out, can't be uninstalled at all. Even when I removed those 2 reg keys. It's still saying that the direct CD drivers are no good? I deleted evey trace of Adaptec, Easy CD, etc from my computer and reg..... what to do?


2/21/2003
08:45:35
RE: CD-RW Has disappeared from XP

I followed the steps above, but when I boot, windows doesn't load the keyboard or mouse. they both work fine in DOS as it's booting, but not in Windows XP.

Any idea?


John



2/23/2003
13:00:52
RE: CD-RW Has disappeared from XP

Hiya:)
Chalky thanks so much for your solution you are the best!!!! I've spend one day trying to fix this pbl til i've found your solution...you are the kindness person ever!
First I had the same pbl as you "guest" but try using last good configuration known (F8 on start) then reboot n only delete this value:
'Lowerfilters' on HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Cyu l8r!



julian

2/26/2003
14:40:06
RE: CD-RW Has disappeared from XP

I hate to drag this one up but...

I have tried the solutions above (of couse, I am having the same problems Code 39 etc.) but I have neither "UpperFilters" or LowerFilters" in the registry under the correct key...

I also have no rollbacks now available...

??


xp user



2/26/2003
20:36:10
great advice

thank you!


Ronny

2/27/2003
04:46:14
RE: CD-RW Has disappeared from XP

I'm also having this exact same problem but I have neither "UpperFilters" or LowerFilters" in the registry under the correct key. I've tried everything! Please help. Also if I need to re-instal xp, how do I do it if cd drives aren't working?



Matt

2/27/2003
19:52:40
RE: CD-RW Has disappeared from XP

Chalky's registry edit worked a treat. I had a code39 when i uninstalled audiowriter and when i deleted the two keys, uninstalled the drive and scanned for new hardware, it worked fine. Thanks a lot.


Fritz



3/05/2003
14:03:21
RE: CD-RW Has disappeared from XP

Charles, you're a genius dude! Thanks for the help, your fix works great!!


WhiteNoise

3/06/2003
06:10:29
RE: CD-RW Has disappeared from XP

I can't find upper or lower filters.

Other people here seem to have the same problem.

Chalky, I wish your idea worked for me, but it doesn't. Is there anyone here who knows how to fix this? if not, at least say so.